Service Protection Analyst Release, Transition

What will you be doing

Were seeking a talented individual to join our Service Protection team in Glasgow which is responsible for supporting the delivery of safe controlled and high-quality change into live service by providing operational governance across Release Management Service Transition and Change Advisory Board (CAB).

The role acts as a key control point to ensure operational readiness risk mitigation and compliance with service management standards protecting live service stability and improving service performance.

We offer hybrid working a positive working environment you can thrive in and opportunities to further develop your career.

As Service Protection Analyst your responsibilities will include among others:

• Release Management Support - support the coordination and execution of releases across multiple systems and vendors
• Validate release readiness criteria (testing rollback dependencies documentation environments) track and escalate risks issues and dependencies ahead of release
• Support structured release cycles and post-release validation / early life support (ELS)
• Contribute to reducing release-related incidents and rework
• Service Transition (New & Changing Services)
• Support onboarding of new services and major changes into BAU support ensuring operational readiness criteria are met (support models SLAs documentation monitoring access)

Qualifications :

To be successful in this role you should:

• Previous experience in IT Service Management (ITIL) ideally within Change Release or Transition
• Understanding of ITIL practices and service lifecycle governance
• Ability to assess risk apply structured challenge and support governance decisions
• Experience working in multi-system multi-vendor environments
• Strong analytical skills with ability to interpret and present data for decision making
• Effective communication and stakeholder coordination skills

Desired:

• ITIL Foundation v4 with further ITIL qualifications desirable

Additional Information :

As a colleague here at Evelyn Partners you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and were delivering multiple diversity equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues regardless of identity background or circumstance feel respected as individuals and feel that they can achieve their full potential and work in a safe supportive and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Remote Work :

No

Employment Type :

Full-time