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Customer Support Associate - Incident & Service Desk

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: Proact IT (UK) Ltd
Full Time position
Listed on 2026-09-03
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 25000 - 31000 GBP Yearly GBP 25000.00 31000.00 YEAR
Job Description & How to Apply Below

Proact IT (UK) Ltd in Glasgow is seeking a Customer Support Associate to join the Service Operations – Support team. You will monitor events, triage incidents, and coordinate resolutions with internal teams and vendors to maintain service stability and a positive customer experience.

You will work within ITIL processes, handle incident management and service requests from first engagement to resolution, and have opportunities to progress into Technical Support and Engineering roles.

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Position Requirements
10+ Years work experience
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