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Customer Support Associate - Incident & Service Desk
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-09-03
Listing for:
Proact IT (UK) Ltd
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Proact IT (UK) Ltd in Glasgow is seeking a Customer Support Associate to join the Service Operations – Support team. You will monitor events, triage incidents, and coordinate resolutions with internal teams and vendors to maintain service stability and a positive customer experience.
You will work within ITIL processes, handle incident management and service requests from first engagement to resolution, and have opportunities to progress into Technical Support and Engineering roles.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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