Senior Analyst, Finance Governance

• Produce trusted performance reporting, KPI analysis and actionable insights for HAFS leaders
• Execute HAFS’s metric reporting and analytics strategy against business requirements
• Provide metric and KPI reporting, data analytics and insight supporting a customer promise-led delivery model
• Deliver performance metric and KPI reporting and analytics for assigned HAFS functional areas
• Interpret key business drivers within a shared services environment
• Collaborate with business partners at various organisational levels and external stakeholders
• Manage multiple tasks and deliver against deadlines
• Support data integrity and reliable, actionable performance analytics
• Interpret KPI trends and provide reliable data inputs for decision-making
• Help functional leaders monitor service delivery and identify improvement opportunities

• Proven ability to work using own initiative in a fast-paced environment, handle multiple demands and appropriately prioritise responsibilities
• Commitment to customer service and ability to build, manage and maintain relationships with business partners across the organisation
• Strong problem-solving skills
• Good project management skills, including managing details through completion and meeting deadlines
• Excellent written and spoken English communication skills
• Strong numeracy and analytical skills with some understanding of finance and accounting environments
• Proficiency in MS Office products, especially Excel
• Proficiency in business intelligence/analytics software, particularly Microsoft Power BI
• Previous experience within a Shared Services, Centre of Excellence or Business Process Outsourcing environment (preferred)
• Hospitality industry experience (preferred)
• Experience applying AI in a business intelligence or analytics context (preferred)
• Experience with Microsoft Power Platform tools, such as Power Apps and Power Automate (preferred)
• Proficiency with relational databases and SQL (preferred)

Demonstrates strong analytical and problem-solving capabilities, with proficiency in KPI reporting, data analytics, and business intelligence tools such as Microsoft Power BI. Ability to manage multiple tasks effectively while maintaining a commitment to customer service and collaboration with stakeholders.

• KPI Reporting
• Data Analytics
• Microsoft Power BI
• Project Management
• SQL

• KPI Reporting
• Data Analytics
• Numeracy Skills
• Analytical Skills
• Project Management
• SQL
• Business Intelligence
• AI Application in Analytics
• Excel Proficiency
• Relational Databases

• Problem-Solving
• Customer Service
• Communication Skills
• Relationship Management
• Initiative

• Shared Services
• Centre of Excellence
• Business Process Outsourcing
• Hospitality Industry

• Microsoft Power BI
• MS Office
• Power Apps
• Power Automate