Service Resilience Lead

Base

Location:

You'll be expected to spend 50% of your working week in one of the following locations :
Reading, Havant or Glasgow

Salary: £51,600 - £77,400 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The Service Resilience Lead is a retained ITSM role within a SIAM Hybrid model, overseeing service resilience, continuity and recovery across the service ecosystem, with a focus on business critical services and their dependencies.

The role does not own day to day continuity or recovery activity. Operational coordination remains with the Service Integrator, Service Owners and service providers, while this role assures that the required capabilities, evidence, controls, improvement actions and CSDM-aligned service information are in place and operating effectively.

As the retained service management focal point for resilience and continuity assurance, the role gives senior stakeholders confidence that continuity obligations are understood, resilience requirements are embedded across the service lifecycle, risks are visible and accountable owners are progressing improvements, including assurance of disaster recovery planning and execution.

• Provide oversight and challenge where resilience or continuity risks, dependencies, vulnerabilities and control gaps affect business critical services, escalating through appropriate governance forums and assuring risk acceptance, remediation ownership and decisions are documented and tracked by accountable owners.
• Assure that service resilience and continuity standards, controls and criteria are understood and applied across the service ecosystem.
• Provide oversight and challenge of resilience and continuity risks affecting business-critical services, ensuring escalation, ownership and decisions are documented and tracked including regulatory requirements.
• Oversee recovery objectives and minimum service levels for critical services, challenging evidence through retained assurance activities without taking ownership of operational delivery.
• Assure that continuity and disaster recovery plans align to the agreed critical service landscape, including assurance over planning and execution delivered by accountable teams.

• A strong understanding of IT services and how service resilience, continuity and recoverability protect critical business outcomes.
• Experience operating in SIAM, multi-supplier or outsourced environments, with an understanding of how resilience responsibilities are governed across Service Owners, the Service Integrator and service providers.
• Knowledge of CSDM-aligned service information, service dependency mapping and critical service identification, and how these support resilience planning, prioritisation and assurance.
• Awareness of regulatory, audit and risk expectations relating to operational resilience, business continuity and technology service recoverability in an enterprise environment.
• Working knowledge of business continuity plans, resilience testing, disaster recovery plans and recovery objectives, including how these are evidenced, challenged and reported through governance forums

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact  /  to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.