Technical Support Lead — Global IoT, Hybrid
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-09-04
Listing for:
Pelion
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Pelion seeks a Technical Support Lead to head a distributed team across EU and North American time zones, owning incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance.
You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service Delivery and Engineering to maintain
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