It Systems Engineer

IT Systems Engineer - £40k - Glasgow/Hybrid (ERP, 365, Sys Admin, Support)

Hybrid - '3-days per week' onsite in Glasgow, please note as there is no flex here on days in!

Our client is a leader in the design and manufacture of world-class safety systems for environments where people may be at risk, such as:

* Mental health hospitals

* Schools

* Secure care facilities

They’re committed to continuously raising the standard of the sectors in which they operate. They do this through hard work and commitment in a culture of collaboration, listening and understanding.

Role

Summary:

The Digital Systems Engineer owns and supports their core business platforms, including their ERP system (Odoo Enterprise) and Microsoft 365 Business Premium. This is an internal role with real accountability for how systems operate day-to-day across all internal customers.

You will be a key stakeholder in relation to Information Security and will work closely with the Information Security Engineer.

Key responsibilities:

• ERP & Business Systems Ownership

• Administer, support and optimise our ERP platform across core business processes

• Act as the internal owner for ERP configuration, data integrity, permissions and change control

• Work with external implementation partners where specialist input is required

• Support upgrades, testing and continuous improvement of ERP functionality Microsoft 365 & Workplace Technology

• Administer Microsoft 365 Business Premium including SharePoint, Exchange, Teams and Intune

• Manage user onboarding and offboarding, access controls and permissions

• Support collaboration, document management and endpoint management IT Operations & Infrastructure

• Manage and support endpoints, laptops, printers, networks, NAS and Ubiquiti infrastructure

• Provide Tier 2/3 IT support and resolve escalated technical issues

• Support backup, disaster recovery and restore testing Automation, Reporting & Improvement

• Automate workflows using Power Automate and related tools

• Support Power BI reporting and data flows where required

• Work directly with business users to deliver practical system improvements

Governance & Documentation:

• Own and maintain system documentation, SOPs and runbooks

• Manage the relationship with our managed service provider, including quarterly service reviews

• Ensure systems operate in line with ISO
9001 and ISO
27001 expectations

Your experience, skills and competences will include:

• Experience working as the internal point of accountability (sysadmin) for ERP data, configuration, and change - working with external partners where required.

• Strong hands-on experience with Microsoft 365 administration

• Experience supporting hybrid environments (cloud and on-prem)

• Strong troubleshooting skills across applications, infrastructure and endpoints

• Comfortable working in an SME environment with real accountability and autonomy

• Degree in IT, Computer Science, Information Systems, or equivalent practical experience

• ERP implementation, upgrade or migration experience

• Automation, scripting or Power Platform experience

• Experience working in ISO
9001 and ISO
27001 environments

What they offer:

• Competitive salary - up to £40,000 per annum

• Discretionary profit share

• Annual leave increases with length of service

• EV/Cycle to Work Schemes

• Employee Assistance Programme

• Enhanced parental pay

• Enhanced sick pay

• Peer recognition programme

• Discounted gift cards

• The opportunity to develop and grow your career within a fast-growing SME