Technical Business Analyst

Technical Business Analyst

Location:

Glasgow – hybrid working (2-3 days in the office)

Salary: £50-63k

Contract:

Permanent, Full Time

Help us create a better future, quicker

We are looking for a Technical Business Analyst who can combine strong technical expertise with a solid understanding of business operations. This role is ideal for someone who enjoys solving complex problems, improving processes and using technology to deliver better outcomes for both customers and the business.

As a Technical Business Analyst, you will play a key role in analysing and improving end-to-end retail processes. You will identify operational challenges, investigate root causes and develop practical solutions that drive efficiency, quality and performance. A strong focus on customer experience will be at the heart of everything you do. Working closely with business and technology teams, you will help design and implement automation solutions that reduce manual effort and support continuous improvement.

You will also develop reporting and dashboards that provide clear, actionable insights and help inform business decisions. This position requires someone who can confidently engage with stakeholders at all levels. You will gather requirements, facilitate workshops, map business processes and ensure projects remain aligned with business objectives. You will also communicate findings and recommendations clearly to both technical and non-technical audiences, including senior leaders.

The successful candidate will have experience working in complex environments and a proven track record of delivering technical and business solutions. Strong analytical skills, stakeholder management capabilities and excellent communication skills are essential. You will collaborate with a wide range of teams across customer operations, billing, compliance, data, transformation and technology functions. The role also involves working with external delivery and engineering partners to support successful business outcomes.

To be considered, you will have knowledge of the UK Energy Retail Market, ideally gained within the utilities sector, together with experience working with AWS technologies. Strong technical skills in SQL, SAP, Python and Power BI are also required. Occasional national and international travel may be required.

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Scottish Power is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen.

With diverse opportunities across our…