Self-Service Analytics Centre of Excellence Manager

Overview

Home. There's no place like it.

And there's no feeling like helping people create the joy of feeling truly  Dunelm, that's what we do. We're the UK's number one choice for homewares because we make home life lovelier for our customers. And we've crafted a workplace that feels just as welcoming, where you can bring your ideas, be yourself, and feel right at home.

We're a hybrid business, which means you'll have flexibility alongside time together with your team. In this role, you can expect 2 days per week in our Leicester or London office, helping you stay connected, collaborate and do your best work for our customers.

The Data and Analytics department is central to Dunelm’s Strategy in driving value from data through decision intelligence. The department comprises of 5 interconnected capabilities:

Future fit data platform – the enterprise data platform delivered by our core data engineering teams, providing a trusted, single version of business truth to drive value through data and decision intelligence.

Self-Service Analytics Centre of Excellence – the core team responsible for driving governed self-service analytics adoption across our organisation. The team maintains, enhances and develops our Thought Spot-led, AI-enabled analytics ecosystem, provides advice, guidance and support to our business community, and maintains a suite of centrally managed enterprise analytics products.

ABODE (Advanced Business Optimisation Engine) – A suite of interconnected Analytics and AI models powering high velocity, complex decisions across our organisation.

Optimisation Centre of Excellence – The core team responsible for supporting high value investment decisions across our organisation through bespoke, specialised analytics.

Customer Insights – A dedicated team of customer focused analysts, helping to drive customer obsessed decisioning through improved customer insight.

The Self-Service Analytics Centre of Excellence Manager leads the capability responsible for enabling governed, scalable and trusted self-service analytics across Dunelm. Reporting to the Director of Data Engineering, the role owns the standards, adoption approach and capability development for self-service analytics across current and future tools, including Thought Spot, ensuring colleagues can confidently answer business questions and use insight to drive better decisions using high-quality data products, clear definitions and intuitive analytics experiences.

The role combines leadership, analytics product ownership, platform stewardship, stakeholder engagement, coaching and data literacy enablement. It is accountable for setting the operating model and governance approach for self-service analytics, while ensuring centrally managed BI products and self-service capabilities remain reliable, supportable and aligned to business priorities.

A key part of the role is to coach and mentor business colleagues so they can use self-service analytics confidently and effectively to answer business questions and drive better decisions. This includes helping colleagues frame the right business questions, interpret results, apply data storytelling, use test and learn approaches, and turn insight into clear actions. The role will also provide functional guidance and subject matter expertise to dedicated business partner analysts drawn from the Analytics teams where deeper analytical support is required.

• Define and lead the strategy for governed self-service analytics adoption across Dunelm, covering Thought Spot and other current or future analytics capabilities.
• Create clear pathways for colleagues to self-serve, supported by training, coaching, guidance, office hours, standards and reusable examples.
• Drive measurable improvements in analytics adoption, user confidence, data literacy and reduction of repeat manual reporting demand.

• Lead, coach and develop the Self-Service Analytics Centre of Excellence team, creating a high-performing, collaborative and business-focused capability.
• Coach and mentor business colleagues in…