ServiceNow Business Analyst: Drive ITSM/CSM Optimizations
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-09-06
Listing for:
Infotel UK
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, Business Systems & Technology Analysis, IT Consultant
Job Description & How to Apply Below
Infotel UK is seeking a Service Now Business Analyst to bridge business stakeholders and technical delivery teams in Glasgow. The role involves analysing processes, refining requirements, and translating them into actionable Service Now user stories and configurations, across ITSM, CSM, or HRSD modules.
You will drive workflow optimisation while aligning customisations with platform best practices. The candidate will collaborate with developers, testers, and end users to design UAT scripts, define
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