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IT Service Desk Lead — ServiceNow & Continuous Improvement
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-09-10
Listing for:
NHS Ayrshire & Arran
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
NHS Greater Glasgow and Clyde is seeking a Service Support Manager to lead the IT Service Desk across NHSGGC, focusing on Service Now-based improvements and user experience. You will drive policies, processes and continuous service improvement while collaborating with cross-functional teams in a large NHS setting.
The role combines leadership with hands-on Service Now expertise, ensuring effective incident, request and change management and delivering high-quality digital services for staff and
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