ServiceNow BA: ITSM/CSM Workflows
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-09-10
Listing for:
About Infotel Group
Part Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, IT Consultant, IT Specialist
Job Description & How to Apply Below
About Infotel Group in the UK seeks a Service Now Business Analyst to bridge business stakeholders and delivery teams. You will analyse processes, refine functional requirements, and translate them into Service Now user stories and configurations across ITSM, CSM, or HRSD.
You will facilitate workshops, maintain the sprint backlog, design UAT, create reports, and drive adoption while applying ITIL/ITSM and Agile practices.
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