Site Support Analyst
Listed on 2026-09-10
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Temporary Site Support Analyst /
Location:
Glasgow (Onsite)
Pay rate: £16.48 - £19.23
We’re partnering with a globally recognised organisation to recruit an experienced Site Support Analyst for their IT support function based in Glasgow. This is a rare opportunity to join a business that champions innovation, invests in its people, and operates with a truly international outlook.
As a Site Support Analyst, you’ll be the vital link between local users and the global IT team – providing exceptional support across hardware, software, and mobile devices while championing best-in-class customer service and service delivery.
What You'll Be Doing:
Act as the first and second-line support for all on-site IT issues – from hardware to software, networking, mobile devices and printers.
Manage and resolve Service Now tickets in line with SLAs, escalating where appropriate.
Deliver a positive end-user experience through excellent communication, follow-up, and proactive issue resolution.
Support the onboarding and offboarding of users – including device setup and asset tracking.
Collaborate with global service delivery teams to maintain alignment and contribute to best practice.
Document incidents, solutions, and contribute to knowledge base articles.
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