Junior IT EUC Engineer

Junior IT EUC Engineer National Enquiry Centre - Glasgow
37.5 Hours & Permanent Salary:
Up to £27,500 per year (depending on level of experience, training and qualification)

Circle National Enquiry Centre in Glasgow is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Junior IT EUC Engineer to join their team of staff in the Group IT department.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

• You provide first-line EUC support for end-user devices, incidents and service requests, troubleshooting common hardware, operating system, application, connectivity and user-access issues.
• You take ownership of assigned tickets, progressing issues through to resolution where possible and escalating complex, high-risk or recurring issues to senior colleagues when required.
• You support endpoint configuration and remediation activity across the EUC estate, including non-compliant, vulnerable or misconfigured devices, patching exceptions and device health issues.
• You follow approved configuration baselines, remediation instructions and security requirements, escalating exceptions or risks appropriately.
• You support the end-to-end lifecycle of EUC devices, including joiner, mover and leaver activity, hardware refreshes, break/fix replacements and site changes.
• You prepare and deploy devices and coordinate collections, replacements and logistics to ensure equipment reaches users and sites within agreed timescales.
• You accurately record incidents, service requests, troubleshooting activity, resolutions and asset changes within the relevant IT service management systems.
• You support EUC projects, migrations, upgrades and technology deployments as directed, completing assigned activities in line with agreed plans and standards.
• You work collaboratively with Clinical IT, Information Governance and Security, Service Desk, Core IT Infrastructure, Applications and Data, IT PMO, site teams and third-party providers.

• HNC/HND, NVQ Level 3, IT apprenticeship or equivalent qualification in IT/Computing, or equivalent practical experience.
• Experience with in an IT support or EUC environment, such as Service Desk, Desktop Support, Field Support or Workplace Technology.
• Practical experience supporting Windows-based devices, peripherals and Microsoft 365 applications.
• Experience providing remote and/or desk-side support within a customer-focused environment.
• Awareness of endpoint management, configuration, device administration and remediation concepts.
• Experience following IT support processes and maintaining accurate ticket, asset, stock and support records.
• Good troubleshooting skills with the ability to resolve common end-user technology issues and escalating appropriately.
• Good communication, organisation and attention to detail.
• Evidence of ongoing learning and professional development within IT.

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources,…