Portfolio Director - ServiceNow; Global

Location

Glasgow, GB

The Portfolio Director is a senior member of the Global Service Now Portfolio organisation, working directly with the CTO / Portfolio Lead to define, manage, and evolve the global portfolio of offerings, solutions, and innovation assets.
This role is responsible for translating strategic vision into a structured portfolio of differentiated offerings, ensuring competitive positioning, driving innovation (including GenAI and Agentic AI), and enabling the business with pricing, packaging, and GTM assets that accelerate growth.

The Portfolio Director partners closely with Sales Enablement, Value Engineering, Delivery, Industry Leads, and Alliance teams to ensure the portfolio is market-relevant, commercially viable, technically robust, and aligned with customer needs and Service Now’s platform evolution.

• Shape and maintain the global Service Now offerings portfolio in assigned areas (like AI, CRM, ITx, Employee Experience), ensuring relevance across industries and regions.
• Translate portfolio strategy into roadmaps, investment plans, and innovation themes.
• Drive competitive differentiation, ensuring each offering has a unique market position.
• Lead the definition of pricing, packaging, and GTM assets to support successful sales and delivery.
• Steer R&D and innovation programs, including next-generation solutions leveraging Agentic AI and GenAI.
• Ensure portfolio coherence with Atos’ strategy and Service Now’s product roadmap.
• Strengthen Atos’ brand as a leader in digital workflow, automation, and AI-enabled transformation.

• Develop and maintain global offerings and solutions spanning modules, industries, and horizontal capabilities.
• Define offering scope, value propositions, target personas, use cases, and success metrics.
• Partner with Value Engineering to embed industry accelerators, blueprints, and delivery methods into portfolio offerings.
• Maintain the global portfolio roadmap, including modules, industries, AI capabilities, and innovation themes.
• Monitor market trends, Service Now releases, ecosystem movements, and customer demand signals.
• Prioritise feature and capability development in alignment with strategy and investment priorities.
• Perform competitive analysis, benchmarking, and positioning activities.
• Ensure each offering has a clear differentiation narrative backed by assets and proof points.
• Partner with Sales Enablement to incorporate competitive insights into battle cards and GTM materials.
• Define pricing models, packaging structures, and service tiers for each portfolio offering.
• Collaborate with sales, finance, and regional leaders to ensure commercial viability.
• Develop GTM toolkits including:
• Use case packs

• Drive R&D initiatives along with the R&D engineering team, focusing on:
• Automation
• Industry innovations
• Collaborate with Alliance teams, startups, and technology partners to incubate new solutions.

• Own the Agentic AI and GenAI portfolio roadmap, defining:
• Use cases
• AI agents and workflows
• Data and model integration
• Industry-specific AI accelerators
• Ensure alignment with Service Now’s AI capabilities (Now Assist, AI Control Tower, etc.).

• Work closely with:
• Value Engineering CoE (industry blueprints, playbooks, solution quality)
• Industry Directors (sector-specific needs)
• Alliance Team (innovation and roadmap alignment with Service Now)
• Ensure portfolio excellence across the entire offering lifecycle.

• Support governance processes for asset management.
• Track performance of offerings (pipeline, win rates, adoption, margin).
• Provide regular updates to leadership on the health of the…