Legal AI & Technology Manager

Department: Legal AI & Technology
Location: Glasgow
Role: Manager, Legal AI & Technology

Contract
:
Full time, Permanent

• Engage with lawyers across practice groups, seniority levels and geographies to understand legal, operational and client service challenges that may be addressed through technology.
• Work with lawyers to apply legal technology to real legal workflows, helping translate practical legal needs into clear requirements and implementation approaches.
• Help distinguish between genuine business needs and desirable features, focusing on solving defined problems rather than seeking opportunities to deploy technology for its own sake.
• Document legal and operational processes clearly, including current-state workflows, pain points, requirements, proposed future-state processes and implementation notes.

• Assess whether lawyer requirements can be met through the firm’s existing legal technology portfolio and help match teams to approved tools wherever possible.
• Assist with the ongoing review and assessment of the firm’s existing legal technology portfolio, helping evaluate usage, effectiveness, gaps, duplication and opportunities to improve how tools are positioned, governed and adopted across the business.
• Support the application of the firm’s legal technology, AI and IT strategies in day-to-day work, ensuring proposed solutions are aligned with governance, risk and business priorities.
• Identify unmet legal technology requirements and assist with scoping new opportunities, pilots or projects where existing solutions do not address the business need.

• Build and configure Copilot agents and other practical AI-enabled solutions, including within SharePoint and Microsoft Agent Builder.
• Act as a voice of the business in bespoke development work, helping ensure that solutions reflect legal practice requirements and user experience considerations.

• Demonstrate legal technology applications to lawyers and business teams, explaining functionality, appropriate use cases, benefits and limitations in clear, practical terms.
• Keep informed about developments and opportunities in legal technology, legal AI and the wider legal innovation market, and share relevant insights, learnings and updates with the team to support continuous improvement and informed decision-making.
• Assist with the production, maintenance and continuous improvement of internal communications, guidance materials and intranet content relating to the firm’s legal technology portfolio, ensuring information is accurate, accessible, up to date and tailored to the needs of lawyers and business teams.

• Assist with the drafting of business cases for new technology, including problem statements, expected benefits, adoption considerations, risks and dependencies.
• Support vendor management activity, including engagement with application providers, preparation for demonstrations, feedback capture and follow-up actions.

• Identify, document and escalat(e?)
• Work collaboratively with colleagues across Risk, Information Security, IT, Finance, HR, Business Services and other functions to support coordinated delivery of legal technology initiatives.
• Assist partners, lawyers and Business Development teams with client-facing responses about the firm’s use of AI and legal technology, ensuring descriptions of tools, use cases, governance, safeguards and benefits are clear, accurate and appropriately tailored to the client request.

• Experience…