Technical Lead - Salesforce Agentforce

Technical Lead - Salesforce Agentforce Scottish Power HQ, Glasgow Salary up to £74,000 + up to 15% bonus, single cover private medical & other excellent benefits Closing date
- Monday 14th of September Help us create a better future, quicker!

The Applications Consultant is responsible for designing, implementing, and governing Salesforce Agentforce solutions that deliver measurable business value, increased workforce productivity, enhanced customer engagement, and operational efficiency across SPEN.

Working within the Centre of Excellence, the role will lead the adoption of Salesforce Agentforce, Einstein AI, Data Cloud, and related Salesforce platform capabilities. The post holder will work closely with business stakeholders, Salesforce architects, product owners, and implementation partners to identify opportunities for autonomous agents, conversational AI, workflow automation, and intelligent service delivery.

The role will ensure Agentforce solutions align with enterprise architecture, security, governance, and responsible AI principles while establishing reusable frameworks, standards, and best practices for Salesforce AI adoption.

As this role supports Critical National Infrastructure business processes, this will be an operational mainly office-based, role where working hours may change to suit the needs of our critical services.

• Lead the definition and execution of the Salesforce Agentforce roadmap
• Identify and prioritise use cases for autonomous agents across Customer Operations, Network Operations, Asset Management, Field Services and Corporate Functions
• Establish governance, security, and operational standards for Agentforce implementations.
• Providing clear AI design direction to Delivery Teams. Improving the knowledge of Value Stream through mentoring, workshops, and other skill transfer methods
• Early engagement on large projects and programmes;
  Taking strategic direction from the Architecture & Strategy team and defining detailed AI Solutions for the business. Assisting business in early scope definition, feasibility analysis, and business case development
• Evaluate emerging AI technologies and provide recommendations on their suitability
• Lead AI proof-of-concept and pilot initiatives through to production deployment
• Identify opportunities where AI can improve operational efficiency, safety, customer service, and asset management
• Support Agentforce implementation through Application and Product Roadmaps
• Lead the configuration and deployment of autonomous Salesforce agents
• Define agent actions, topics, instructions, guardrails, and escalation paths
• Ensure agents operate securely and effectively within define business processes
• Support testing, validation and monitoring of agent performance and business outcomes
• Experience in design, delivery and evaluation of AI requirements and development of appropriate Global and Local solutions working with the Transformation Architecture & Strategy Team and other Technology Teams
• Define scalable patterns for agent orchestration, workflow automation and human-in-the-loop decision making
• Maintain awareness of Salesforce market trends and technology developments
• Validation of all financial cost assumptions regarding the Agentforce solutions
• Identify opportunities for Agentforce deployment across key business functions

• Significant experience of AI solution development in an organisation of similar scope and scale to SP Energy Networks, with previous Solutions Application Design experience
• Significant experience delivering AI, Data Analytics, Machine Learning, or Intelligent Automation solutions both internally and with external vendors
• Significant experience with Salesforce platform technologies including Agentforce,…