Digital Workplace Consultant

At Sword, we help power, secure and transform the organisations that keep the UK running. Supporting customers across Critical National Infrastructure, energy, public sector and enterprise markets, we combine deep industry expertise with leading technology services spanning managed services, cyber security, cloud, data, AI and digital transformation.

Join Sword and you'll be part of a team solving complex challenges, delivering real‑world impact and working alongside talented colleagues who care deeply about quality, collaboration and customer success.

As a Digital Workplace Consultant, you will work with our customers to design, deliver and optimise modern workplace solutions built around Microsoft 365.

This is a hands‑on consulting and delivery role, combining customer engagement, technical solution design and implementation. You will work with customers from initial discovery and assessment through to solution design, migration, implementation and optimisation, helping them create secure, effective and scalable digital workplace environments.

Working across Microsoft 365, identity, collaboration, security and compliance, you will translate business requirements into practical technical solutions while ensuring security, governance and user experience are considered throughout.

You will also contribute to customer workshops, technical proposals and pre‑sales activity, working alongside our wider Cloud & Cyber teams to develop high‑quality solutions and strengthen Sword's Digital Workplace capability.

• Deliver Digital Workplace consulting engagements including assessments, maturity reviews, health checks and optimisation activities.
• Lead and facilitate customer discovery sessions and workshops to understand business requirements, challenges, desired outcomes and potential use cases.
• Develop target‑state architectures, technical roadmaps and implementation plans for Microsoft 365 environments.
• Design and deliver Microsoft 365 solutions aligned to customer requirements across security, compliance, collaboration and user experience.
• Lead or contribute to Microsoft 365 migration and transformation programmes, including tenant‑to‑tenant and on‑premises to Microsoft 365 migrations.
• Design and implement solutions across Microsoft 365 workloads including Exchange Online, SharePoint, Microsoft Teams and One Drive.
• Design and implement identity and access solutions using Microsoft Entra , including Conditional Access, authentication and identity governance.
• Embed security, identity and compliance principles into Digital Workplace solutions, including Microsoft Zero Trust approaches.
• Translate business and technical requirements into secure, scalable and supportable solutions.
• Produce high‑quality technical documentation including high‑level and low‑level designs, architecture diagrams, implementation documentation and operational handover materials.
• Work with customers to improve the security, resilience, compliance and operational maturity of their Microsoft 365 environments.
• Provide technical guidance and trusted consultancy throughout the solution lifecycle, working with both technical and non‑technical stakeholders.
• Support pre‑sales and business development activities, including technical proposals, RFP and tender responses, Statements of Work and customer presentations.
• Act as a subject matter expert across Microsoft 365 and Digital Workplace technologies.
• Work collaboratively with colleagues across Cloud, Cyber and Engineering to deliver integrated customer solutions.
• Mentor and support colleagues, sharing knowledge and helping develop capability across the wider practice.
• Contribute to the development of repeatable approaches, frameworks and…