Senior Workplace Engineer

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

Sword is looking for an experienced Senior Workplace Engineer to take technical ownership of complex workplace services across our managed customer environments.

This is a senior, hands-on engineering role for someone who understands that workplace technology directly affects how people work. You’ll resolve difficult technical issues, improve the standards behind the service and help other engineers develop stronger technical judgement.

The scope is broad. You’ll work across End User Compute, Microsoft 365, endpoint management, identity integration, device provisioning, email security, collaboration platforms and hybrid meeting room technology.

Take technical ownership of complex workplace incidents, service requests and escalations across endpoints, Microsoft 365, identity, collaboration platforms and meeting-room technology.

What the role looks like:

• Lead corporate device provisioning and lifecycle activity, including device builds, Windows Autopilot deployment, Intune enrolment, rebuilds and customer-specific standards.
• Administer and improve Microsoft 365, Intune, Entra , Exchange Online, Teams, Zoom, Windows, macOS, iOS and approved mobile device management platforms.
• Configure and maintain endpoint compliance policies, application deployment, update rings, security baselines, enrolment settings and Conditional Access-related controls.
• Diagnose and resolve secure email issues involving mailbox configuration, transport rules, message tracing, anti-phishing controls, spam filtering and quarantine handling.
• Lead the configuration, testing and improvement of hybrid meeting-room services, including Teams Rooms, Zoom Rooms, room accounts and audio-visual equipment.
• Investigate recurring service problems, identify root causes, coordinate remediation and convert lessons learned into improved standards, runbooks and knowledge articles.
• Use monitoring, device-management and service data to identify deployment failures, compliance drift, poor user-experience signals and emerging service risks.
• Support workplace service transitions and onboarding by defining support boundaries, monitoring requirements, documentation, technical standards and escalation routes before services enter live operation.
• Coach Workplace Engineers and Junior Workplace Engineers, while providing clear technical communication to customers and internal teams during incidents, changes, deployments and improvement activity.

You’ll have five or more years of experience in workplace engineering, endpoint support, Microsoft 365 administration, managed workplace services or enterprise IT operations.

You should hold relevant technical certifications, or be able to demonstrate equivalent practical experience. Suitable certification areas include Microsoft 365 administration, endpoint management, identity and access, Microsoft Intune, Entra , Exchange Online, Teams, Apple device management, Jamf, MDM or MAM. ITIL Foundation or relevant security training would also be valuable.

You’ll need strong practical knowledge of:

• End User Compute, endpoint support, Microsoft 365 administration and managed workplace service delivery.
• Strong technical capability across Microsoft Intune, Entra , Windows 10/11, Windows Autopilot, Teams and Exchange Online.
• Experience managing device enrolment, corporate device…