ServiceNow HRSD Business Analyst; Consultant

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

We are looking for a Service Now HR Business Analyst consultant to join our growing Employee Experience and HR practice. This role supports the design and delivery of HR Service Delivery solutions on the Service Now platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.

You will work with business stakeholders, delivery teams and customer representatives to support requirements gathering, process mapping and the delivery of Service Now HRSD capabilities such as case management, employee portals, knowledge management and HR services.

This is not a hands‑on configuration or development role. Instead, you will support the bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes, with guidance from more senior consultants and architects.

This is an opportunity to grow your Service Now, HR transformation and consulting skills while contributing to meaningful technology‑enabled change programmes and building a clear pathway into more senior advisory roles.

HR process and requirements analysis

• Support the analysis and documentation of business requirements for Service Now HRSD solutions.
• Work with HR teams and senior consultants to understand existing processes, pain points and improvement opportunities.
• Assist with current-state and future-state HR process mapping, helping identify opportunities to simplify processes and improve the employee experience.
• Translate agreed business requirements into clear user stories, acceptance criteria, functional notes and process documentation, with review and guidance from senior team members.

• Support the delivery of platform capabilities and features. You will not be required to configure or develop in the platform but should become comfortable walking through deliverables and explaining how they meet business needs.
• Work with technical teams to help ensure requirements are understood, tracked and delivered in line with agreed outcomes.
• Support customer workshops, playback sessions, requirements validation activities and follow‑up actions.
• Contribute to workflow diagrams, functional designs, testing inputs and business process documentation.
• Work collaboratively with architects, senior consultants, developers, senior business analysts, testers and change and enablement teams throughout implementations.

• Act as a developing technology consultant, helping customer stakeholders and delivery teams understand requirements, decisions, actions and next steps.
• Support engagement with Service Now representatives and ecosystem partners where required, learning how the wider…