Application Support Analyst

At CGI, you’ll help ensure critical digital services remain reliable, secure and available for members of the public who depend on them. Joining our Social Care application support team, you’ll take ownership of complex incidents, solve problems across a varied technology landscape and lead improvements that strengthen service performance and resilience. You’ll have the freedom to apply your technical expertise and find smarter ways of working, while collaborating with CGI colleagues, offshore teams, clients and specialist suppliers.

With the support of a wider community of experts, you’ll continue developing your capabilities while making a tangible contribution to high-profile services and the people who use them.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

The team operates on a hybrid basis, with an expectation of working onsite in Glasgow office at least two days per week. Core support hours are 9am–5pm, although you may occasionally need to support incident resolution or change activities outside these hours.

In this role, you will take ownership of supporting a portfolio of high-profile web services and applications, investigating incidents, resolving technical problems and maintaining stable application environments. You’ll use your experience across SQL, UNIX, Windows Server, Azure and related technologies to navigate complex issues, manage competing priorities and maintain focus on client and contractual outcomes.

You’ll also have the opportunity to lead application and service improvements, bringing new ideas to the team and helping prevent recurring issues through effective root cause analysis. Working collaboratively with onshore and offshore CGI colleagues, clients and third‑party suppliers, you’ll share your expertise and have the support of the wider team as you deliver service improvements, technical change and consistently high-quality outcomes.

• Investigate & Resolve – Own complex technical incidents, including high-severity issues, from diagnosis through to resolution and escalation where required.
• Analyse & Prevent – Conduct root cause analysis and problem investigations to reduce recurring incidents and strengthen service resilience.
• Lead & Improve – Identify and drive application and service improvements that enhance performance, reliability and client outcomes.
• Monitor & Maintain – Support application availability, performance, security and data integrity while carrying out appropriate maintenance and system checks.
• Query & Troubleshoot – Use SQL, UNIX and other technical tools to investigate application, batch-processing and service issues.
• Change & Deliver – Implement controlled application changes and contribute technical activities to wider project delivery.
• Collaborate & Coordinate – Work across CGI’s onshore and offshore teams to deliver a consistent, stable service.
• Engage & Influence – Build effective relationships with demanding client stakeholders, vendors and third‑party suppliers to progress issues and achieve results.
• Govern & Assure – Follow ITIL-aligned governance, security…