Systems Administrator

The Systems Administrator plays a key role in ensuring the availability, performance, and security of IT systems supporting the Scottish Universities Environmental Research Centre (SUERC). Based primarily at the SUERC site, the postholder will provide operational support for 90-100 staff, delivering administration, maintenance, and support of local server infrastructure, networks, end-user devices, websites, collaboration platforms, and specialist systems that underpin SUERC's research, operational, and administrative activities.

Reporting locally to the Head of Operations, with support and engagement from the University of Glasgow College IT function and Central IS team, the postholder will work closely with both local stakeholders and central University IT teams to maintain reliable services and coordinate infrastructure improvements, upgrades, and projects.

• 1 Contribute to the installation, configuration, maintenance, and support of server infrastructure, including physical and virtual servers, storage systems, cloud services, and network components that support SUERC operations.
• 2 Monitor system performance, investigate faults, and proactively address issues to ensure high levels of service availability, resilience, and performance.
• 3 Troubleshoot and resolve a broad range of technical issues affecting infrastructure, network services, AV equipment, specialist research systems, end-user devices, and associated hardware.
• 4 Provide first and second-line technical support to SUERC staff, ensuring incidents, service requests, and technical enquiries are resolved in a timely and professional manner.
• 5 Administer and maintain SUERC's inventory of IT assets, including laptops, desktops, Apple Mac devices, peripherals, and associated equipment, ensuring asset records remain accurate and up to date.
• 6 Coordinate the procurement, deployment, replacement, and lifecycle management of IT equipment in accordance with university policies and local operational requirements.
• 7 Provide administration and user support for SUERC SharePoint sites, document libraries, permissions, and associated Microsoft 365 collaboration tools, ensuring effective information management and access controls.
• 8 Support the maintenance, development, and administration of SUERC websites, including content management systems such as Word Press, coordinating with stakeholders and third‑party suppliers where required.
• 9 Act as a liaison between SUERC and the University of Glasgow Information Services and College IT teams, coordinating infrastructure projects, network upgrades, systems enhancements, and service improvements.
• 10 Support the planning and delivery of major IT‑related projects, including network communications upgrades, server refresh programmes, systems migrations, and infrastructure improvements.
• 11 Assist with the administration, monitoring, testing, and documentation of backup, disaster recovery, and business continuity arrangements to ensure organisational resilience.
• 12 Conduct regular testing of backup and recovery processes and maintain associated documentation to support SUERC's Business Continuity Planning (BCP) requirements.
• 13 Document system configurations, procedures, support activities, technical standards, and operating procedures to facilitate knowledge sharing, operational continuity, and audit compliance.
• 14 Work collaboratively with University IT specialists, external vendors, contractors, and technical stakeholders to support service delivery and project implementation.
• 15 Follow all agreed operating policies, procedures, security standards, and practices as approved by University Information Services, College IT teams, and SUERC management to maintain a secure…