Technology Manager

Leading the implementation of the arch.law law technology strategy with lead responsibility for the effective management and delivery of the arch.law technology platform, systems and applications. Working directly with functional teams to provide support and training to Members across the arch.law business.

New Member set up

• Own thetech set upprocess for new members following contract completion.
• Arrange and coordinate:
• IT setup
• Actionstep access and training plus import of member to matters
• Dashboard setup
• Arch Collaborate/Viva/TPA demonstrations
• Set up on panels and portals
• Ensure all technology tasksarecompleted,and members are operational.

Leaver removals

• Manage member exits and offboarding activities.
• Remove access from relevant suppliers and systems.
• Coordinate closure of accounts and licences.
• Ensure records are updated following departure.

MSP

Primary internal owner forMSP contract.

Responsibilities include:

• Own the day-to-day relationship with Everything Tech (ET).
• Manage ticket logging,escalation and resolution.
• Attend and lead weekly service review calls.
• Review and approve ET invoices.
• Act as escalation point for unresolved issues.

Actionstep

Primary internal owner for Actionstep.

Responsibilities include:

• User setup and permissions.
• Member onboarding and training.
• Workflow implementation and updates.
• Coordination with Actionstep support.
• Testing and deployment of improvements.
• Supporting members on best practice use.
• Identifying system enhancements.
• Reviewing new features and communicating opportunities to members.

Own the application estate including:

Activities include:

• Licence allocation.
• User creation and removal.
• User permissions.
• Deployment coordination.
• Renewal management.

Coordination and Support

• Act as primary contact for all staffand MembersregardingIT and systems issues.
• Triage requests before escalation to ET.
• Coordinate resolution of technical issues.
• Track recurring problems andidentifyimprovements.

Hardwear Procurement

• Order IT equipment and peripherals.
• Ensure equipment is delivered to the correct individuals.
• Coordinate replacements and upgrades when necessary.

M&A

• Project manage IT dimensions of a transaction
• Data migrations as required
• Hardware upgrades
• Software transitions as required

Training and knowledge sharing

• Deliver onboarding training.
• Deliver Actionstep training.
• Support central team training.
• Create and update guidance documentation where required.

IT Budget Management

• Track software and support costs.
• Support supplier negotiations and cost management.
• Provide information and recommendations on operational spend.

We offer a professional, inclusive workplace designed to attract outstanding talent and help individuals thrive. We expect our people to challenge us and to help us evolve in a rapidly changing sector.

In return, we offer a culture that supports personal and professional growth in equal measure, making a career with arch.law inspiring, rewarding and full of opportunity.

As a forward-thinking global business, our networks enable colleagues to connect. We pride ourselves on delivering excellent service to our clients and Members while maintaining an inclusive and supportive environment for our people.

We value the diverse experiences, ideas and contributions each colleague brings, enhancing creativity and collaboration to build long-lasting, trusted relationships with our members and clients.

In a modern legal sector characterised by evolving work patterns and constant change, we recognise the importance of promoting a healthy work-life balance.

We understand the importance of a positive working environment in influencing motivation, productivity and wellbeing, and are committed to ensuring our people feel supported, celebrated and inspired.

We want to grow a successful team, and happy, healthy employees are more likely to flourish with us over the long term.