Service Delivery Analyst | ITIL, ServiceNow, SLA Champion
Listed on 2026-10-10
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IT/Tech
Systems Analyst, IT Support, IT Business Analyst, HelpDesk/Support
Sword Services Greece S.A. is seeking a Service Delivery Analyst to ensure services to customers and internal users are delivered effectively, meeting agreed SLAs and improving continuously.
The role emphasizes managing escalations during the ongoing Service Now upgrade and coordinating cross-team responses. You will monitor service performance, report on KPIs, manage stakeholder relationships, and drive governance and service improvement initiatives across incident, problem and change
For the Service Delivery Analyst | ITIL, Service Now, SLA Champion position at Sword Services Greece S.A., we are reviewing applications now.
Are you ready to take on the Service Delivery Analyst | ITIL, Service Now, SLA Champion role at Sword Services Greece S.A.?
We would love to welcome a new Service Delivery Analyst | ITIL, Service Now, SLA Champion to our team in Glasgow, Scotland, United Kingdom.
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