Service Desk Analyst Customer-Focused
Listed on 2026-10-15
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IT/Tech
HelpDesk/Support, IT Support
Sword Group is seeking a Service Desk Analyst to deliver high-quality technical support within our Managed Services environments. You will take ownership of incidents and requests, investigate issues and escalate when needed, ensuring a professional customer experience.
The role emphasizes ITIL-based processes, clear communication, accurate ticketing in Service Now, and collaboration with multiple resolver teams to meet SLA targets.
We are currently recruiting a Service Desk Analyst:
Flexible, Customer-Focused Support for our team in Glasgow, Scotland, United Kingdom.
The advertised compensation is 26.000 - 36.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Analyst:
Flexible, Customer-Focused Support role in the description above.
We appreciate your interest in this position.
Join Sword Group and contribute to our ongoing work.
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