Senior Service Desk Analyst: ITIL, ServiceNow & Support
Listed on 2026-10-16
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Sword Group is seeking a Senior Service Desk Analyst to join our Service Desk Operations in the UK. You will own complex incidents and requests, providing senior technical guidance and ensuring high-quality customer outcomes.
In this role you will use ITIL practices, Service Now, and strong troubleshooting to deliver timely resolutions while mentoring peers and maintaining service standards across multiple environments.
The Senior Service Desk Analyst: ITIL, Service Now & Support role at Sword Group is now open for applications in Glasgow, Scotland, United Kingdom.
As a Senior Service Desk Analyst: ITIL, Service Now & Support, you will play an important part at Sword Group in Glasgow, Scotland, United Kingdom.
We invite applications for the Senior Service Desk Analyst: ITIL, Service Now & Support position located in Glasgow, Scotland, United Kingdom.
The following opportunity is for a Senior Service Desk Analyst: ITIL, Service Now & Support with Sword Group.
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