CX Transformation Architect
Listed on 2026-10-16
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IT/Tech
IT Consultant, Change Management, AI Business & Operations
BT Group is seeking a Genesys CX Consultant to design, implement and optimise contact centre solutions that improve customer and colleague experiences. You will translate requirements into effective CX solutions across CCaaS, AI, automation and analytics, shaping transformation initiatives from discovery to implementation.
You will act as a trusted advisor, using data and CX expertise to drive performance improvements, adoption of changes and measurable benefits across the customer lifecycle.
This role, CX Transformation Architect at BT Group, could be your next opportunity.
Step into the CX Transformation Architect role at BT Group in Glasgow, Scotland, United Kingdom and grow with us.
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