Delivery Lead, Conversational AI & CCaaS
Listed on 2026-10-20
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IT/Tech
Change Management, AI Business & Operations -
Business
Change Management, AI Business & Operations
BT Group in the UK is recruiting a Change Delivery Lead for Conversational AI & CCaaS to drive delivery across digital and advisor-assisted services. You will coordinate sprint delivery and ensure governance, alignment with product, tech and operations, and optimise end-to-end customer journeys.
You will manage a diverse CCaaS team, balance demand against capacity and implement value-led change that improves customer outcomes and business performance.
Our organisation is growing, and we are hiring a Delivery Lead, Conversational AI & CCaaS Change in Glasgow, Scotland, United Kingdom.
The position is based in Glasgow, Scotland, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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