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IT Support Apprenticeship - Valorem First
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-10-27
Listing for:
QA Limited
Full Time, Apprenticeship/Internship
position Listed on 2026-10-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Valorem First is looking for a motivated and enthusiastic IT Support Apprentice to join our growing team. This is an exciting opportunity to gain hands-on experience in a professional IT environment while working towards a nationally recognised SCQF Level 8 IT Support qualification
.
Working alongside experienced IT professionals, you'll develop practical skills in technical support, troubleshooting, customer service, digital transformation, and IT service delivery while building the foundations for a long-term career in technology.
What you'll be doing:- Providing first-line IT support to users via phone, email, and ticketing systems
- Diagnosing and resolving hardware, software, and connectivity issues
- Setting up and configuring laptops, desktops, mobile devices, and user accounts
- Supporting Microsoft 365 applications and cloud technologies
- Monitoring and maintaining IT systems and services
- Managing IT assets and maintaining accurate documentation
- Assisting with IT projects, system upgrades, and continuous improvement initiatives
- Delivering excellent customer service and ensuring timely resolution of support requests
- A genuine interest in technology and IT
- Strong communication and problem-solving skills
- A proactive attitude and willingness to learn
- Good attention to detail and organisational skills
- Ability to work effectively both independently and as part of a team
37.5 hours per week, Monday to Friday, 9am - 5:30pm
What you'll gain:- A nationally recognised SCQF Level 8 IT Support qualification
- Real-world experience in a fast-paced IT environment
- Mentoring and support from experienced IT professionals
- Exposure to modern technologies and business systems
- Clear opportunities for progression and career development
- A strong foundation for a successful career in IT
- Annual leave is 35 days
- Competitive apprentice salary
- Structured learning and development programme
- Dedicated mentor support
- Industry-recognised qualification
- Career progression opportunities
- Friendly and supportive team environment
- Exposure to leading technologies and business systems
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
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