QA Analyst citizen

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams.

We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams.

We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

The QA Analyst is responsible for the manual testing of our applications, ensuring the quality of the products we deliver to our customers. This is accomplished by developing and maintaining a repository of test cases in Test Rail that covers the functionality, usability, interoperability, and scalability of our systems. Alongside manual testing, the QA Analyst contributes to the team's growing test automation initiatives, helping to identify good candidates for automation and supporting their design and upkeep.

This role requires a meticulous individual who is both flexible and autonomous. The person working in this role should be comfortable in a highly collaborative team environment. They should be able to properly manage their time to meet company deadlines, and they are expected to establish themselves as subject matter experts on the various products produced by their respective teams. A good understanding of software/development quality assurance will also be vitally important, as will curiosity about how automation and AI-assisted approaches can strengthen our testing practice.

• Design, author, and execute manual test cases covering functional, integration, and end-to-end testing of web applications
• Create, manage, and maintain test cases, test plans, and test runs within Test Rail
• Work closely with developers and the automation team to cover the testing needs of new features and enhancements
• Provide input into, and support, the team's ongoing test automation initiatives, including helping identify good candidates for automation
• Aid in troubleshooting problems that arise in product lines across various environments
• Assist in identifying escapes and participate in post-mortem root-cause analyses when problems are identified in production systems
• Log, track, and clearly document defects, working with development teams through to resolution

• Bachelor's degree, or…