Delivery Manager- Dynamics 365 CE

We are working with an established and growing Microsoft Partner that is looking to appoint an experienced Delivery Manager specialising in Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform.

This is an excellent opportunity to join a consultancy delivering CRM, business applications and digital transformation solutions to a diverse portfolio of clients.

The successful candidate will be responsible for overseeing the successful delivery of multiple D365 CE and Power Platform projects, ensuring high standards of delivery, strong client relationships and commercial performance.

This role would suit an experienced Delivery Manager or Senior Project Manager who understands the dynamics of working within a Microsoft consultancy and is comfortable balancing delivery oversight, client engagement, resource management and commercial responsibilities.

• Oversee the end-to-end delivery of Microsoft Dynamics 365 CE and Power Platform implementation projects.
• Manage multiple concurrent client engagements, ensuring delivery against agreed scope, timelines, budgets and quality standards.
• Lead and coordinate multidisciplinary delivery teams, including functional consultants, solution architects, developers and project managers.
• Build and maintain strong client relationships, acting as a senior escalation point and trusted delivery partner.
• Establish effective project governance, reporting, risk management and delivery controls.
• Take ownership of project financial performance, including budgets, forecasting, resource utilisation, profitability and change control.
• Work closely with internal stakeholders to ensure effective resource planning and capacity management across the project portfolio.
• Support the transition of projects from pre-sales into delivery, ensuring clear scope, realistic expectations and appropriate resourcing.
• Proactively identify and manage delivery risks, dependencies and commercial challenges.
• Drive continuous improvement across delivery methodologies, processes and best practices.

• Proven experience as a Delivery Manager, Senior Project Manager or Programme Manager within a Microsoft Dynamics 365 consultancy or Microsoft Partner.
• Strong experience delivering Dynamics 365 Customer Engagement (CE) and Power Platform solutions.
• Good understanding of Dynamics 365 applications such as Sales, Customer Service, Field Service and Customer Insights.
• Familiarity with Microsoft Power Platform technologies, including Power Apps, Power Automate and Dataverse.
• Demonstrable experience managing multiple complex CRM or business applications implementation projects.
• Strong commercial awareness, including project budgets, profitability, resource planning and change management.
• Experience managing cross-functional teams of functional consultants, developers, solution architects and other delivery specialists.
• Excellent stakeholder management skills, with the ability to engage confidently with senior client stakeholders.
• Strong understanding of Agile, Waterfall and hybrid delivery methodologies.
• Excellent communication, organisational and problem-solving skills.

• Opportunity to join an established and growing Microsoft Partner.
• Exposure to a varied portfolio of Dynamics 365 CE and Power Platform transformation projects.
• A collaborative environment working alongside experienced Microsoft Business Applications professionals.
• Opportunity to influence delivery processes, project governance and operational performance.
• Competitive salary and benefits package.
• Flexible working arrangements.
• Excellent opportunities for professional development and career progression.