Enterprise Support Specialist; EMEA)

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ISC2 is looking for a skilled, customer-oriented Enterprise Support Specialist (EMEA) for our growing Enterprise IT Support Team. The IT Support team has a strong focus on creating an ITIL based support structure that encourages collaboration, personal growth and offers multiple opportunities for functional cross-training and building a strong skillset that will allow employees to succeed and realize their true IT potential.

Summary Description of Position:
The Enterprise Support Specialist (EMEA) collaborates with business and IT experts to ensure effective technology service delivery. This individual will establish a rapport and build trust with stakeholders over time by delivering high-quality service outcomes. The Enterprise Support Specialist (EMEA) must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement.

ISC2 supports several security frameworks globally, this person must be familiar with security best practices that affect application configuration, change management and procurement. This role will also champion the ISC2 employee culture and foster the organization's Inclusion goals.

• Consistentlyrespondtoallincoming Jira Sevice Managementticketedrequestsforsupportandserviceswithinprescribed SLAs.
• ProvisionendusersystemsandserviceswithinprescribedSLAsusingappropriatetoolsandautomation.
• Orderhardwareandsoftwarefrompreferredvendors,accuratelymaintainassetinventoryandadheretoasset management policies.
• Administerandtroubleshoot Apple(Mac Books,iPad, iPhone), Windows and mobile endpoints, using JAMF, Intune and Active Directory, basic level Salesforce workflows, and processes.
• Administeruseraccounts in Okta, Active Directory,Salesforce,and other dependent systems.
• Contribute to service improvement efforts, updates todocumentationandthedevelopmentof
  
  Service Desk Tier Isupportprocesses .
• Providebaselevel Triageforincidentsrequiringescalationto Tier2
  
  Infrastructure,Security,Salesforce Administratorsand/ or Web Support teams.
• Performotherdutiesasassigned.

• Ability to demonstrate and support the 5 Company Core Values:
  Integrity, Advocacy, Commitment, Inclusion, and Excellence.
• Detail oriented, maintains high-quality standards, and good follow-up skills.
• Demonstrates ethical behavior, honesty, and accountability.
• Maintains confidentiality.

• Able to work as a solo agent for…