Property Claims Handler

Property Claims Handler – Overview

Join to apply for the Property Claims Handler role at Crawford & Company
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Our Internal Adjuster opportunities allow you to progress your career within a well‑established, highly successful global organisation. We offer personal development with full exam and study support, promotional opportunities and a fully inclusive culture. In return we’ll provide you with the know‑how and support so you’ll become a subject‑matter expert, delivering a first‑class service to our customers. You will work on a rotating shift pattern between 8 am – 6 pm (Monday – Friday).

• Work in partnership with Loss Adjusters in the field, proactively handling and supporting a varied caseload of Domestic claims up to £50K.
• Agree mitigation on losses at first notification of loss (FNOL) as required, using judgement, knowledge and experience to gather evidence and determine the best possible outcome.
• Book appointments for Property Adjusters, providing relevant information beforehand.
• Ensure alternative accommodation for claimants where required, reducing claim life cycles to control costs.
• Remove process hurdles, investigate root causes, resolve problems and collate all necessary details to achieve swift settlements.

• Extensive knowledge of Domestic claims with the ability to confidently deal up to the value of £50K.
• Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements.
• Strong customer skills and good communication skills with all stakeholders.
• Highly experienced in resolving difficult & complex claims.
• Ability to communicate effectively and persuasively, including report writing.
• Ability to work in a structured manner to drive quality.
• High personal standards of service delivery as a core skill.
• Ability to empathise and communicate at all levels.
• Evidenced ability to plan and organise workload.
• Technical competence and experience of handling property losses up to an agreed value.

Due to the nature of our work, this role is subject to a satisfactory DBS check.

• Mid‑Senior level

• Full‑time

• Finance and Sales

• Insurance