Claims Apprenticeship

Location:Glasgow

Salary:£24,479

Qualification:Providing Financial Services - SCQF Level 6

Start Date:September
2026

Closing date for applications:8thMarch 2026

Are you looking for a career that will excite,challenge and inspire you? If so,an apprenticeship could be the ideal role for you!

You’llfind the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you,includingyourbuddy,you’llhave lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most.

This isa permanent role,your apprenticeship is just the start of your career with us.

We'll continue to cheer you on every step of the way onceyou’vefinished and will remain committed to help you grow. Working in insurance is so varied,you’llfind thatthere are so many different opportunities for you toexplore.

An apprenticeship is the perfect way to fast-track your career!

An insurance claims handler helps people who have had something go wrong, like an accident or damage. Theycheckourcustomer’sinsurance claims and making sure they get the support they need from their insurance product.

Our Claims Apprenticeshipprogrammeisa great opportunityforanyonelookingto start a career with one of the world’s most successful insurance companies.

• Receiving and recording new claims.
• Reviewing claim details and gatheringadditionalinformation.
• Providing empathetic and efficient support to our customers when they need us most.
• Providing updates, answering enquiries, and addressing customer concerns.
• Reviewing complex technical files.
• Investigating potential fraudulent claims.
• Working with large volumes of data.
• Collaborating with other departments.
• Assisting in negotiations and settlements,preparing and issuing payments or denials.

• Understand the general principles in the claims handling process
• Learn about various insurance products and associated services.
• Develop your ability to build and manage relationships.
• Learn about the various rules and regulations that claims handlers need to consider when dealing with claims.
• Be able to tarcarry outinitialassessments, evaluate policies and products and how to settle claims.
• Understand the difference between insured and uninsured losses.

Our Claims function is a large team spread across the UK andplays akeyrole in delivering our promises to our customers.

As a Claims apprentice,you’llprovide our customers with a clear, collaborative, effortless, and personal experience.

You'lldeal with a wide range of situations,and our customers willcounton you for a quick,professional and empathetic response to an often-stressful time.

Alongside your day-to-dayworkactivities,you‘ll complete a Providing Financial Services

SCQF Level 6 Apprenticeship as well as an insurance industry recognised Certificate in Insurance via the Chartered Insurance Institute. The apprenticeship will take around 18 months. We willgive you time to study as well as the opportunity to put what you learn into practice.

Your qualification is just the start of your career e your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.

As well as joining a company that is passionate about our people,sustainability and our customers, wealsohave a competitive rewards and lifestyle benefits package.

• £24,479starting salary
• 28days holiday plus anadditional3 volunteering days
• Flexible bank holidays for religious/cultural events
• Private medical cover
• 12% company pension contribution
• Annual company bonus
• Discounted gym membership
• Discounted gadget insurance
• Discounted technology offers

• Due togovernmentrestrictions,you must have the permanent right toresideand work in the UK before you apply. Also, you must haveresidedin the UK for a minimum of three consecutive years at the time of application.
• A minimum offive
  
  GCSEs (or equivalent) at grade C/4 including Maths and…