More jobs:
ICE- Engineering Adjuster
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-09-13
Listing for:
Crawford & Company
Full Time
position Listed on 2026-09-13
Job specializations:
-
Insurance
Insurance Claims
Job Description & How to Apply Below
- To handle a mixture of high and low value Engineering
- Investigations may be UK based or overseas.
- Maintain and enhance business connections.
- To handle a mixture of high and low value Engineering
- Investigations may be UK based or overseas.
- Maintain and enhance business connections.
- Receiving and acknowledging new claims.
- Market for existing and new business lines.
- Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
- Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
- Visiting sites, interviewing witnesses and preparation of witness statements.
- Instructing and controlling forensic scientists and other experts as appropriate.
- Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
- Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
- Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
- Maintain awareness of Business Continuity programme and role within it.
- Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
- Calculating and agreeing settlement of claims, and preparing final reports.
- Ensures all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping to the commitments made.
- Can convey a message across in one to one situations in a way which is understood.
- Shares information, knowledge and experience freely with others.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
- Strong communication skills both written and verbal.
- Excellent customer service, organisational & communication skills.
- A recognised Mechanical and/or Electrical Engineering qualification.
- A willingness to achieve industry qualifications
- Customer focused.
- Quality focused role – providing quality service to both internal and external customers.
- Team focused – working with colleagues throughout the business.
- Reactive – responding to daily workloads as dictated by customer requirements.
- Proactive – making sure KPIs and SLAs are met.
- Handle and co-ordinate complaints and compliments.
- Achievement of targets.
- Competent use of technology.
- Ability to work on own initiative.
- Ability to demonstrate attention to detail.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Ability to work to given targets.
- Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
- Calculating and agreeing settlement of claims, and preparing final reports.
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