Desktop Liability Claims Technical & Audit Manager

Job Title:

Desktop Liability Claims Technical & Audit Manager

Location:

Leeds/Glasgow

Full/Part Time:
Full Time

Salary: DOE

Lawes has partnered with a leading risk and claims administration organisation who is looking for a dedicated and motivated professional to join their technical liability claims and audit team. The ideal candidate will demonstrate a strong work ethic, a commitment to excellence and a passion for delivering exceptional results, with experience and knowledge of technical liability claims.

Our client is seeking an experienced professional to take on a pivotal role in managing technical requirements for quality reviews and preparing cases for internal assessment.

This desktop liability claims technical and audit manager position involves delivering detailed information to both internal stakeholders and external clients, ensuring the highest standards of accuracy and professionalism. The successful candidate will oversee internal audits, including telephony and file reviews, identify emerging trends, and provide training and technical referrals to the wider team. With responsibility for high-profile clients and complex cases, strong attention to detail and a thorough understanding of liability claims are essential.

You will play a key role in quality management, reporting, and oversight of disputed proceedings and litigation, while also advising on complex loss claims. Alongside these responsibilities, you will manage a reduced caseload of desktop claims for a high-profile client.

• Thorough knowledge of current case law, common law/statutes, and regulations
• Insurance qualifications desirable, though relevant experience is equally valued
• Strong understanding of insurance law and policy wording interpretation
• Knowledge of contract, statute, and civil liability
• Excellent investigation skills with meticulous attention to detail
• Ability to collaborate effectively with corporate clients, SMEs, insurers, and brokers
• Strong influencing and communication skills with a proactive, team-focused approach

• Competitive salary
• Self-Invested Personal Pension Scheme (SIPP)
• 25 days holiday plus bank holidays
• Flexible working options (office or home)
• Health & Wellbeing
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme
• Group Income Protection
• Additional Benefits
• Voluntary benefits including dental cover, cycle-to-work scheme, and season ticket loan
• Access to wellbeing and digital GP applications
• Discounts on a wide range of products and services