Insurance Claims Handler

• Locations 7th Floor, Glasgow, G2 5UB
  , GB (Hybrid)

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

• Support Adjusters in the management of a varied portfolio of property insurance claims.
• Deliver a professional end-to-end claims handling service, ensuring a positive customer experience throughout the claim lifecycle.
• Review and establish policy coverage, applying policy terms and conditions accurately and consistently.
• Manage First Notification of Loss (FNOL) interactions, gathering key information and setting clear expectations with customers and stakeholders.
• Liaise with policyholders, brokers, contractors, and other stakeholders to progress claims efficiently and effectively.
• Maintain accurate claim records and ensure service level agreements are met.

• Previous experience within the insurance sector, ideally in a Claims Handling, Claims Administration or FNOL environment.
• Excellent communication and people skills, with the ability to build positive relationships with customers and colleagues.
• A positive, initiative‑taking and customer‑focused approach.
• Strong organisational skills with the ability to manage competing priorities effectively.
• High level of diligence and commitment to delivering quality outcomes.
• Ability to work both independently and collaboratively within a team environment.

Previous experience handling property claims, including domestic and/or commercial claims.

Understanding of policy coverage and claims investigation processes.

Experience of working within a customer service-driven environment.

Progress towards, or interest in obtaining, relevant insurance qualifications.

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we’re united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

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