Despatch Coordinator

Our Blend of Benefits

• Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance covering private healthcare and round‑the‑clock GP services and menopause health line
• 24/7 support for you and your family with counselling, life coaching and information on financial, mental, and physical wellbeing
• Generous annual product allowance and at least 20% discount in the staff shop
• Work‑life harmony: 26 weeks paid maternity, paternity and adoption leave, and up to five paid carer's leave days a year

The Dispatch Coordinator is responsible for the end‑to‑end management of all Dispatch activities from the warehouse. This role ensures the efficient scheduling and timely Dispatch of customer orders, balancing outbound demand with warehouse operational capacity.

Key responsibilities include coordinating and controlling daily Dispatch workflows, monitoring order readiness, and ensuring all outbound goods are processed accurately and on time. The role also involves maintaining effective communication with warehouse teams to support smooth operational flow.

On a rotational basis, the Dispatch Coordinator will oversee on‑site Freight Drivers, ensuring operational continuity by managing loading sequences in alignment with warehouse priorities.

The role is also accountable for updating SAP with accurate order and shipment information and completing all system Dispatch activities to enable successful delivery.

The role shifts are Monday‑Thursday 07:45‑16:45 and Friday 07:00‑11:30.

Develop and manage daily and weekly dispatch plans aligned to production schedules, customer requirements, SLAs, and operational priorities, adjusting plans in real‑time to address delays, shortages, and other operational issues.

Coordinate the end‑to‑end dispatch process, including driver check‑in, vehicle loading with Warehouse teams, load optimisation, PGI completion, accurate SAP updates, and completion of all relevant operational and regulatory documentation.

Maintain high standards of Health & Safety, Quality, and Compliance by reporting and escalating risks, adhering to quality procedures, supporting audits and corrective actions, and ensuring all activities are carried out safely and accurately.

Support and lead continuous improvement initiatives, including 5S activities, quality improvement actions, training requirements, and the implementation of departmental improvement opportunities.

To be successful in this role, you will have previous experience in logistics, transportation, supply chain, or a similar operational environment, along with strong organisational skills and the ability to manage multiple priorities in a fast‑paced setting. You will be an effective communicator with a customer‑focused mindset and be proficient in SAP and Microsoft Office applications. A good understanding of health and safety practices within warehouse operations is essential, as are strong problem‑solving skills and the ability to make quick, informed decisions.

You will demonstrate a continuous improvement mindset, proactively identifying opportunities to enhance processes and efficiencies. As a diligent and detail‑oriented completer‑finisher, you will take ownership of tasks, ensuring they are seen through to completion with accuracy and precision.

Knowledge of customs processes, including import and export procedures, would be advantageous.

As this is a Known Consignor role, enhanced pre‑employment checks will be required, including more comprehensive background screening for the successful candidate.