Despatch Coordinator

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra‑premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder is a charitable trust, so we were built to make a world of difference.

Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

• Salary £31,500 – £39,500
• 37 days holiday, plus 4 Giving More volunteer days
• Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance covering private healthcare, round‑the‑clock GP services and a menopause health line
• 24/7 support for you and your loved ones: counselling, life coaching and information on financial, mental and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance and at least a 20% discount in our staff shop
• Work‑life harmony – 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

The Dispatch Coordinator is responsible for end‑to‑end management of all dispatch activities from the warehouse. This role ensures the efficient scheduling and timely dispatch of customer orders, balancing outbound demand with warehouse operational capacity.

Key responsibilities include coordinating and controlling daily dispatch workflows, monitoring order readiness, ensuring accurate processing of all outbound goods, and maintaining effective communication with warehouse teams. On a rotational basis, the Dispatch Coordinator will oversee on‑site freight drivers, manage loading sequences in alignment with warehouse priorities, and update SAP with accurate order and shipment information to enable successful delivery.

The role’s shift pattern is Monday‑Thursday 07:45‑16:45 and Friday 07:00‑11:30.

• Develop and manage daily and weekly dispatch plans aligned to production schedules, customer requirements, SLAs, and operational priorities.
• Coordinate the end‑to‑end dispatch process, including driver check‑in, vehicle loading, load optimisation, PGI completion, accurate SAP updates, and completion of all relevant operational and regulatory documentation.
• Maintain high standards of Health & Safety, Quality and Compliance by reporting and escalating risks, adhering to quality procedures, supporting audits and corrective actions, and ensuring all activities are carried out safely and accurately.
• Support and lead continuous improvement initiatives, including 5S activities, quality improvement actions, training requirements, and the implementation of departmental improvement opportunities.

To be successful in this role you will have previous experience in logistics, transportation, supply chain or a similar operational environment, strong organisational skills and the ability to manage multiple priorities in a fast‑paced setting. You will be an effective communicator with a customer‑focused mindset, proficient in SAP and Microsoft Office, and possess a good understanding of health and safety practices within warehouse operations.

Strong problem‑solving skills, a continuous improvement mindset and the ability to make quick, informed decisions are essential. If you have knowledge of customs processes, including import and export procedures, that would be advantageous.

Because this is a Known Consignor role, enhanced pre‑employment checks will be required, including comprehensive background screening for the successful candidate.

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. Everyone is encouraged to feel respected and empowered to contribute to our success. From colleague networks like Balance, Pride and Kick‑Start to inclusion allies and DE&I champions, we invite you to get involved and help us make change happen.