Commercial Print Engineer

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In this role you will be carrying out installation, service and repairs on a range of Canon Commercial Print Ink Jet Printers, as well as pre and post finishing equipment. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first‑time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.

The work is varied and so if you enjoy working in a fast‑paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career.

• Provide first line troubleshooting (root cause of problems) on Commercial Print ink‑jet devices, working to strict service level agreements.
• Achieve a high first‑time fix rate and minimum recalls with the most cost‑effective use of labour time and parts.
• Communicate effectively to Canon’s customers and across internal Canon departments as required.
• Contribute to the ongoing development of the team and overall service performance, including assisting, coaching and mentoring Service Engineers (dependent on grade).
• Ensure all post‑sale field service requirements are met.
• Provide technical escalation support for colleagues.
• Record all activities correctly in line with company guidelines.
• Optimize customer stock inventory and rotation, and balance this against return‑to‑fit (RTF) visits, as applicable.
• Provide customer product instruction and training.
• Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.
• Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
• Signal commercial opportunities to the Sales and Marketing department.
• Comply fully with company policies and Health & Safety Guidelines, including product safety checks.
• Take self‑development seriously and pursue further training.
• Work in an environment focused on superior customer service and continuous business performance improvement.
• Be a team player yet able to work independently without daily guidance.
• Remain calm under pressure and prioritise tasks effectively.
• Shift rotation required.
• Full UK driving licence.

• NVQ or equivalent in an electrical and/or mechanical discipline.
• Competent Service Engineer experience in a production/commercial environment with a passion for fault finding and resolution within electromechanical environments and relevant IT experience.
• Understanding of health and safety guidelines.
• Excellent customer service, communication, planning, organisation skills.
• Proactive, problem‑solving, excellent time management, cost‑effective drive and determination to succeed.
• Drive for results, Focus on the Customer, Take ownership and accountability, Act as a team player, Shows courage and conviction, People orientated, Caring for self and others.

Salary - £33,089 + Shift. Location – Dundee/Fife.

Entry level

Full‑time

Sales and Business Development