Service Controller

£40,000 - £45,000 + Performance Related Bonus

Monday-Friday, 08:00-17: days holiday incl. bank holidays Company Vehicle

We are recruiting a proactive Service Controller for a well-established forklift and material handling service business. The role is ideal for someone with technical knowledge within the forklift industry, capable of coordinating service operations, managing engineers, and ensuring exceptional customer satisfaction. You will be based in Glasgow and play a pivotal role in delivering fast, reliable support to customers across Scotland and the UK.

Overview

• As Service Controller, you will be at the heart of the service operation.
• You'll manage incoming calls, allocate engineer jobs, monitor service performance, and support customers through enquiries and breakdowns.
• Strong technical awareness of forklift servicing, maintenance, and workshop operations is essential, as you will need to speak confidently with clients and technical teams.
• You will work closely with service engineers, sales, and management to deliver a reliable and high-quality customer experience. Deal with ordering and managing parts

Requirements

• Experience in a service coordination, control, or planning role in the forklift or material handling industry or an engineer looking to take a step back off the tools
• Technical understanding of forklift servicing, maintenance processes, common faults, and parts
• Ability to schedule, prioritise, and dispatch mobile engineers efficiently
• Excellent communicator with a customer-focused approach
• Strong organisational skills and attention to detail
• Confident using CRM / job management systems and basic IT tools
• A full UK driving licence is required

Salary and benefits

• £40,000 - £45,000 per year
• Performance Related Bonus (PRB)
• Company vehicle provided
• Monday to Friday, 08:00-17:00
• 28 days holiday including bank holidays
• Supportive team environment and opportunities to develop technical service expertise

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Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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