Housekeeper Part Time

Responsibilities

• Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Respond positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
• Clean the reception, offices, common spaces and restrooms.
• Check daily all amenity areas and clean where required.
• Carry out a full litter pick daily to all external areas in the community.
• Ensure all empty rooms and apartments and targeted show flats are freshened throughout the day to maintain market‑ready appeal.
• Conduct weekly flush‑downs in all empty rooms and apartments in line with health and safety policies.
• Assist in the make‑ready process by performing additional duties requested by Community Manager and/or supervisor.
• Inform the Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Log maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
• Respond to ad hoc requests to address resident concerns or queries.
• Maintain an appropriate inventory of cleaning supplies, and inform the appropriate supervisor when a re‑order is necessary.
• Make best use of materials and equipment provided, championing cost efficiencies whenever possible without compromising on quality.

• Ability to read and write in English at a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals.
• Knowledge and understanding of UK health and safety requirements.
• Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools.
• Previous experience of maintaining cleanliness within a customer‑occupied environment.
• Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.
• Ability to work autonomously, using initiative when required.
• Strong attention to detail.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.