Machine Monitoring Specialist

For engineers, technicians and mechanics who want to work smarter — not harder

You're already good at diagnosing machine faults. Now imagine being able to spot the fault before the machine comes into the workshop.

As a Machine Monitoring Specialist, you'll use connected machine data, diagnostic information and your technical experience to identify potential faults, monitor machine health and performance and proactively support customers.

You'll investigate alerts, carry out remote diagnostics, talk directly with customers and give technicians the information they need to get machines fixed quickly and keep them working.

• Monitor live machine data, diagnostic trouble codes, maintenance alerts and performance alerts
• Use your mechanical and technical knowledge to interpret what the machine is telling you
• Carry out initial fault finding and pre-diagnostics remotely
• Contact customers when you identify a potential issue and organise the right support
• Provide technicians with clear diagnostic information before the machine arrives in the workshop.
• Monitor machine performance and identify opportunities to improve settings, operation and productivity
• Use remote access tools to provide first-line technical support
• Work with Product Support and Precision Technology specialists when deeper investigation or an on-site visit is needed
• Help customers get more uptime, performance, and value from their machines

Agricultural Technician/Plant Technician/HGV/Vehicle Technician/Automotive Technician/Field Service Engineer/Mechanical Engineer/Technical Support Specialist

What matters is that you understand machines, enjoy fault finding and want to use technology to diagnose problems in a smarter, more proactive way.

• Has strong mechanical or technical knowledge
• Enjoys diagnostics and solving problems
• Can interpret technical information and machine data
• Is comfortable speaking to customers and explaining technical issues
• Is proactive—you'd rather identify a problem early than wait for a breakdown
• Is interested in connected machines, remote diagnostics and new technology
• Can work closely with technicians, engineers and service teams

Agricultural machinery experience is an advantage, but we're interested in the technical skills you already have—not just the industry you've worked in.

An exceptionally strong remuneration package is on offer for the right person! This is made up from a highly competitive basic annual salary plus generous bonus scheme. We also offer 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension, employee discount schemes, employee wellbeing and financial planning service, cycle to work scheme.

• highly competitive basic annual salary
• generous bonus scheme
• 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays)
• company pension
• employee discount schemes
• employee wellbeing and financial planning service
• cycle to work scheme

Farol Ltd is one of the UK’s leading John Deere dealers, supporting farmers, contractors and professional turf customers with industry‑leading machinery and precision technology.

Established as a family business in 1977, Farol today is made up of 280 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned.

Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.

An exceptionally strong remuneration package is on offer for the right person!

We are looking for someone who understands machines, enjoys fault finding and wants to use technology to diagnose problems in a smarter, more proactive way.