FBO Manager

• Competitive Salary + Excellent Benefits!
• Lead a high-performing team in a dynamic, client-focused aviation environment!
• Drive strategic growth and operational excellence in a leading FBO!
• Opportunities for personal and professional development in a fast-paced and rewarding role!

/ Position: FBO Manager
/ Location: Glasgow
/ Working Hours: Full-Time, 40 Hours per week

• Competitive Salary + Excellent Benefits!
• Lead a high-performing team in a dynamic, client-focused aviation environment!
• Drive strategic growth and operational excellence in a leading FBO!
• Opportunities for personal and professional development in a fast-paced and rewarding role!
• For more details, read on!

Gama Aviation is currently seeking a confident and commercially minded FBO Manager to lead our Fixed Base Operation in Glasgow. This is a high impact leadership position where you will oversee all aspects of FBO operations from service delivery and client relationships to team performance, budget management, safety, and business growth. You will have the opportunity to shape the operational direction of the FBO, ensuring we maintain the highest standards while driving continuous improvement.

As FBO Manager, you will be responsible for leading the operation and ensuring delivery of safe, efficient, and customer focused services in line with company policies and regulatory standards. You will act as the key point of contact for clients and stakeholders, while ensuring that all team members are motivated, trained, and performing to the highest standard.

We are seeking an experienced aviation professional with a strong operational background and a passion for premium service. You’ll have a hands-on leadership style, commercial awareness, and a proven ability to build high-performing teams.

/ About us:
Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

/ Responsibilities:

• Leadership and overall responsibility for performance management of team and service levels in line with company procedures
• Developing and implementing procedures and strategy for all FBO operations
• Ownership of FBO Operations Manual
• Enforcing security and safety procedures in the FBO and on the ramp
• Responsible for P&L performance and budgeting and oversee finance processes i.e invoicing
• Managing security and safety procedures in the FBO and on the ramp
• Liaising with senior management for approvals on financial expenses for the FBO, budgeting, forecasting and expense management
• Coordinating with Quality and Safety Manager on formalising, updating and implementing required procedures
• Hire, train and evaluate FBO staff. Also ensure timely training and performance reviews for the staff
• Manage ramp team ensuring safety and procedures
• Conduct investigations of incidents in line with ICAO, IATA and ISBAH regulations and procedures
• Maintain positive relationships and a collaborative approach with all FBO customers, suppliers and stakeholders
• Encourage employee involvement and suggestions in the improvement and growth of the FBO, its people and its processes.
• Perform ramp activities and ground handling procedures, when required due to shortage of staff
• Ensure operational efficiency through effective management of resources and minimizing costs.
• Report to senior management on high priority incidents, department performance, budget reviews and any urgent approvals
• Develop and implement strategies in order to grow market share and maximize FBO revenues
• Regular monitoring and recording of KPIs, market activities, business volumes and margins

/ Skills, Qualifications and Experience required:

Essential

• Extensive experience in FBO and/or ground handling operations
• Experience in managing multicultural operational teams
• Proven performance management experience
• Strong commercial and budgeting/forecasting skills
• In-depth knowledge of…