Product Manager

Join us at Barclays as a Service Now Product Manager, where you'll collaborate with product owners and technical teams to deliver the product roadmap using your knowledge of the bank’s technologies. You'll also oversee the day‑to‑day running of the team and bring proven product ownership experience to drive success.

To be successful as a Service Now Product Manager, you should have experience with:

• Experienced Product Owner or Manager for a SaaS or Enterprise Platform with 3‑5 years’ experience operating at this level. Full accountability for budgeting, forecasting and operating and change costs.
• Experience in a GRC/Risk and Control or Chief Security organisation and strong experience of working in a regulated firm.
• Ability to manage key aspects of a Product team – roadmap creation, demand management, stakeholder management.

Some other highly valued skills may include:

• Case Management experience of Service Now modules or similar SaaS platform.
• Strong Release Management expertise, ideally using modern pipeline tooling and frameworks.
• Scrum Master/Agile trained and operationally experienced.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role is based in Glasgow.

To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank’s technologies to enact the vision defined in the product roadmap.

• Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development.
• Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team.
• Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure.
• Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance.
• Monitoring of product performance to identify opportunities for optimisation that meets the bank's performance standards.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery.

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long‑term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi‑year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long‑term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional…