Facilities Soft Services Supervisor

Facilities Soft Services Supervisor – Scottish Event Campus

Job Title: Facilities Soft Services Supervisor

Reports to: Facilities and Contract Manager

Team: Facilities

Contract: Permanent

Closing Date: 6th January 2026

FACILITIES SOFT SERVICES SUPERVISOR - SCOTTISH EVENT CAMPUS

Comprising the SEC Centre, SEC Armadillo and the OVO Hydro, the Scottish Event Campus (SEC) is Scotland's premier venue for events, gigs, conferences, and exhibitions. We enjoy an enviable reputation as one of Europe's most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world, attracting over 2 million visitors per year.

• Support continuous improvement of effective cleaning and housekeeping operations across the campus, ensuring alignment with the SEC's Experience Strategy and compliance with all Health & Safety procedures (including COSHH).
• Work proactively with the SEC's cleaning partner to align service delivery with event schedules and business needs.
• Ensure internal spaces (public areas, meeting rooms, dressing rooms, production rooms) are consistently presented to the highest standards at the SEC.
• Oversee the external SEC areas (entrances, concourses, car parks, external façades) to maintain a clean, safe, and welcoming environment.
• Maintain consumables and stock inventories in collaboration with the cleaning partner.
• Liaise with the helpdesk to resolve any soft services issues quickly and effectively, including completing tasks and jobs as appropriate.
• Support colleagues across the Facilities Team to ensure the delivery of a service quality that enhances the client and customer experience and indeed exceeds expectations.
• Assist in monitoring and managing suppliers (e.g., waste management, pest control, window cleaning) to ensure they meet and exceed agreed SLAs.
• Assist the Facilities and Contract Manager to ensure post-event inspections of all client and visitor event spaces and complete regular venue inspections with the housekeeping and cleaning partner.

• Knowledge of Health & Safety legislation including COSHH.
• IOSH Certificate or equivalent.
• A minimum of 12 months experience managing/supervising a cleaning operation in a commercial environment.
• Experience of Microsoft software systems.
• Able to work flexibly in line with business requirements, including working during events in evenings and weekends.
• Educated to a minimum of NVQ level 3 or equivalent.

If this sounds like a role suitable for you, please send your CV and covering letter, outlining your skills and experience to Contact Email
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