Service Delivery Team Leader

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Service Delivery Team Leader, Full Time (36 Hours), Permanent

Salary Range: £28,800 to £43,200 DOE + benefits

Location: Glasgow, Newcastle

Office Attendance: Hybrid; travel to the Glasgow or Newcastle office 2 days per week.

Shift: Monday – Friday, 9am - 5pm

Closing Date: 23 January 2026, 5pm

This role is part of the SD Performance and CT (Management) Team and supports the delivery of strategic workforce planning activities, ensuring effective data analysis, stakeholder engagement and operational alignment across the function.

• Deliver detailed analysis of internal and external data, assessing complex resourcing scenarios to inform strategic insights and contribute to the development of the strategic workforce plan.
• Support stakeholder engagement by coordinating meetings, actions and events, and preparing materials that enhance understanding and secure commitment across stakeholder groups.
• Assist in project risk and issue management by identifying risks, dependencies and constraints, and supporting the development of appropriate mitigation strategies.
• Utilize strategic planning systems, tools and protocols to support colleagues in delivering effective workforce and business planning activities.
• Contribute to performance management by working towards personal objectives, monitoring team performance, allocating tasks, reviewing progress and taking corrective action to maintain quality and timelines.
• Prepare and support the creation of data‑driven insights and analytical reports that guide decision‑making across the function.
• Provide clear leadership and direction by explaining local action plans and helping team members understand priorities and align activities to the organisation’s strategy, mission and vision.
• Drive continuous improvement by reviewing existing processes, identifying opportunities for enhancement and contributing new ideas to improve ways of working.
• Independently collect, collate and analyse data using established tools and methods to support reporting, insight generation and strategic planning.

• Proven experience supervising and directing people and resources to deliver results within defined time frames, including leading and motivating teams, recruitment and performance management.
• Effective stakeholder management skills, balancing differing needs, building strong relationships and collaborating to achieve shared goals.
• Strong data capability, including collecting, organising and analysing data trends, producing accurate reports and using insights to guide business decisions.
• Excellent planning, organising and prioritisation skills, with the ability to sequence work effectively, manage competing demands and align activities to business objectives.
• High levels of adaptability and resilience, adjusting to changing priorities, overcoming challenges and using learning to improve performance.
• Ability to interpret and apply policies, procedures and strategic planning principles, ensuring alignment with organisational standards and objectives.
• A proactive and innovative approach, contributing new ideas, embracing improvements and supporting continuous development of processes and practices.
• Good computer skills, including proficiency in MS Excel, PowerPoint and Word.

Everyone’s welcome. We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique.

Interviews are expected to be held in January & February 2026.

Apply online through Tesco Insurance and Money Services careers page.