Field Care Supervisor

Field Supervisor - Full time (40 hours)

Mercury Care Services LTD is a Care Provider in Redbridge, Greater London. We are agile, customer‑centric, and our goal is to provide quality care to all clients.

• Professional positive work culture
• Person‑centered care
• Growth opportunities

We are seeking a Field Supervisor to oversee and manage our team in the Health and Social industry. The ideal candidate will have experience in working in Care and understand CQC regulations.

• Supervise, lead, and support a team of care workers to ensure efficient service delivery.
• Monitor the quality of care provided, ensuring compliance with CQC regulations and internal policies.
• Conduct audits, spot checks, supervisions, and assessments with new and existing clients.
• Provide induction and shadowing support to new staff in the field.
• Respond effectively to client queries and complaints, resolving issues professionally and promptly.
• Compile and submit accurate weekly reports to management.
• Maintain and monitor PPE inventory levels and place orders as required.
• Collaborate with the office team to ensure smooth communication between field and office operations.

• Previous experience in a supervisory role within the health and social care industry
• Strong knowledge of CQC guidance and regulations
• Excellent leadership and team management skills
• Ability to work well under pressure in a fast‑paced environment
• Good communication skills to interact with staff and clients effectively
• Flexibility to work varied shifts as required

If you are passionate about the health and social care industry, have a flair for leadership, and enjoy working in a dynamic environment, we invite you to apply for the position of Field Supervisor with us. Join our team and contribute to delivering quality service.

Join us and be a part of a passionate and supportive team. If you are passionate about health and social care, have a strong background in supervision, and are committed to upholding the highest standards, we encourage you to apply and grow with us at Mercury Care Services.

• Driving Licence (required)