Director of Customer Services

Job Type

Full Time

Barrhead Housing is seeking an exceptional leader to take forward the role of Director of Customer Services at a significant point in the organisation’s development. A great opportunity to build on strong foundations and help shape the next stage of Barrhead Housing's ambitions, the organisation is seeking interest from values-based and people-centric customer service leaders. As the community-based housing association for East Renfrewshire, Barrhead Housing exists to make a meaningful difference in local people’s lives.

Barrhead Housing provides safe, aspirational and affordable homes while investing in opportunities that support healthier, more fulfilled communities. Its performance is consistently top quartile, and its work has been recognised through multiple awards, reflecting both strong operational delivery and a clear sense of purpose.

• Ensure Housing Services, Community Investment and the Customer Hub operate as an integrated whole, delivering high quality, accessible and responsive services shaped around customer insight and need.
• Advance a modern, insight‑led approach to customer experience, using data, feedback and meaningful engagement to inform service design, strengthen performance and support continuous improvement.
• Lead innovation and digital development in ways that enhance accessibility while preserving the personal, community‑focused ethos that defines Barrhead Housing.
• Deputise for the Chief Executive and contribute fully to corporate leadership and strategic direction.
• Actively support Barrhead Housing’s ambitious future plans, including energy efficiency and inclusive design initiatives, and oversight of subsidiary Vesta.

• Strategically minded and collaborative leaders with substantial experience of improving customer‑focused services, ideally within housing or a related public service context.
• Strong people‑leadership skills, credibility in managing change and the ability to work confidently with customers, colleagues, partners and governing bodies.
• Alignment with Barrhead Housing’s RADAR values and a strong commitment to equity, diversity and inclusion.

For a confidential discussion about the role, please contact Nigel Fortnum or David Currie at Aspen People on  or

Contact name: Nigel Fortnum or David Currie