Repairs Service Manager

Repairs Service Manager

Full time (39 hours per week)

Salary: £55,259

We are a social enterprise, providing high quality, value for money property maintenance and estate management services to Shettleston Housing Association and its tenants. We contribute to the local community and economy through the creation of employment, training and development opportunities in the area.

We are looking to recruit a self-motivated and experienced Repairs Service Manager to join our management team. This is a key leadership role for the operational direction of Upkeep’s Trades Team and the delivery of excellent performance across all operational areas, including void management, reactive maintenance, and cyclical project services.

We’re looking for someone who brings a blend of technical expertise, leadership ability and a strong customer focused mindset.‑focused mindset.

• Lead and manage Upkeep’s Trade Teams, ensuring compliance, quality standards and customer satisfaction are consistently achieved quality performance and value for money – quality performance and value for money
• Support the implementation and optimisation of Upkeep’s new scheduling/workflow system.
• Develop, implement and monitor robust performance management systems.
• Prepare project costs / plans and ensure detailed progress reporting.
• Develop trade capability and capacity to support future capital works growth.
• Promote Health & Safety best practice and ensure compliance with all policies and legal obligations.
• Build strong relationships with internal teams, external partners and customers.
• Attend and, when required, deputise for the Head of Operations at Board meetings and other key engagements.
• Work collaboratively with the Estates manager, Stock Controller, health & Safety Officer and corporate services officer to deliver an exceptional service to Shettleston Housing Association and their tenants.
• Ensure that work is priced appropriately and completed profitably and effectively.
• Contribute to policy development and continuous improvement across the organisation.

Upkeep offers excellent terms and conditions including 37 days leave (including public holidays) per year: SHAPs pension scheme and opportunities for personal and professional development.

Upkeep recognises that in practice, roles can evolve as the service develops. Where an individual demonstrably expands the scope or impact of the role, this will be reflected through appropriate review processes.

Interviews for this post will take place week commencing 23rd March 2026.