Connections Services Manager; Scot

Connections Services Manager (Scot) page is loaded## Connections Services Manager (Scot) locations:
Reino Unido, Glasgow posted on:
Publicado hoytime left to apply:
Fecha final: 6 de marzo de 2026 (Quedan 13 días para realizar la solicitud) job requisition :
R-26860
** Connections Services Manager
**** Glasgow HQ, Office Based
**** Salary from****£61,600 - £77,000 per annum, plus Bonus up to 15% and Single Cover Private Health Care
**** Friday 6th of March 2026
***** Help us create a better future, quicker
*** As Connections Services Manager, you’ll be responsible for leading, developing and governing the Customer Contact & Connections team to deliver safe, compliant and high‑performing regulated services. The role ensures strict adherence to all Health & Safety requirements, customer quality standards, operational KPIs and regulatory licence obligations, including TTQ, GS Failures, service levels, call quality and accuracy measures. You’ll be accountable for maintaining a trained, competent and well‑managed workforce, driving productivity, efficiency and customer satisfaction through strong performance management, quality assurance, process improvement and effective resource planning.

This leadership position protects the business from regulatory, operational and customer risks while ensuring consistent delivery of safe, accurate and high‑quality customer interactions across the electricity distribution network.
*** What you’ll be doing
**** Ensure full regulatory compliance in the management of connection requests and quotation activities by maintaining robust processes, governance controls and reporting frameworks that meet all licence, quality and performance obligations.
* Embed Operational Excellence principles across all activities, driving standardisation, efficiency, accuracy and continuous improvement in customer and operational workflows.
* Lead, develop and manage teams to maximise capability, engagement and performance, ensuring every individual is supported to reach their full potential and contribute to the delivery of safe, compliant and high‑quality business outputs.
* Provide accurate, timely and transparent reporting of business deliverables in line with Iberdrola policies, internal governance requirements and external regulatory standards.
* Build, sustain and enhance strong stakeholder and customer relationships on behalf of Scottish Power, ensuring collaborative working that supports the delivery of strategic objectives and improves customer experience.
* Work collaboratively with all SPEN departments to ensure effective integration of priorities, alignment with wider strategic objectives and efficient end‑to‑end delivery of operational and customer commitments.
* Drive continuous performance improvement across all regulated outputs, operational KPIs and customer service measures, encouraging innovation and new ways of working to improve quality, efficiency and regulatory performance.
*** What you’ll bring
**** Experience leading operational teams in a performance‑driven or regulated environment
* Experience managing performance, quality, productivity, adherence and underperformance.
* Ability to interpret operational data and drive performance improvement.
* Strong communication and stakeholder‑management skills.
* Experience delivering high‑quality customer service and resolving escalations.
* Strong organisational skills with the ability to prioritise time‑critical tasks.
* Ability to produce accurate operational or regulatory reports.
* Experience implementing new processes and supporting change.

*** What’s in it for you
*** As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our…